PRIVACY POLICY

Effective Date: 24th June, 2025

PLEASE NOTE THAT YOUR USE OF AND ACCESS TO OUR SERVICES ARE SUBJECT TO THE FOLLOWING TERMS; IF YOU DO NOT AGREE TO ALL OF THE FOLLOWING, YOU MAY NOT USE OR ACCESS THE SERVICES IN ANY MANNER. YOU HAVE THE RIGHT TO WITHDRAW ANY CONSENT PROVIDED PURSUANT TO THIS PRIVACY POLICY AT ANY TIME, BY EMAILING US AT SUPPORT@SIRRAGAMES.COM.

Welcome to Sirra Games. This Privacy Policy explains how we collect, use, and protect your personal information when you use our games.

We are currently operating as indie developers based in Australia, and in the future, we may operate under the name Sirra Games. Your privacy is important to us, and we are committed to complying with privacy laws such as the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and Children’s Online Privacy Protection Act (COPPA), where applicable.

1. Who We Are

Developer: Independent Developer (Future Entity: Sirra Games)

Address: Gold Coast, Australia

Contact Email: support@sirragames.com

2. Information We Collect

We collect the following types of data when you use our games:

a. Personal Information

b. Game Data

c. Device Information

d. Player Country

3. How We Use Your Data

4. Third-Party Services

We use the following third-party services, which may collect and process data on our behalf:

Each of these companies has its own privacy policy and may use cookies or similar technologies to personalize content and ads.

5. User Authentication

Players can log in using:

6. In-App Purchases

We offer optional in-app purchases via the Google Play Store and Apple App Store. We do not store payment details as these are handled securely by the respective stores.

7. In-Game Currency and Virtual Items

"Sirra Games" games uses virtual in-game currency and items solely for entertainment purposes within the game. This in-game currency has no real-world monetary value and cannot be redeemed for cash or other tangible goods outside the game. By using our services, you acknowledge and agree that any purchase, loss, or use of in-game currency or virtual items does not constitute a financial loss. Additionally, while we strive to maintain the stability and fairness of the game, you understand and accept that bugs or technical issues may occasionally occur, which can result in loss of coins or progress. The company is not liable for any claims, demands, or compensation relating to such incidents, including perceived monetary losses, refunds, or legal claims.

8. Account Suspension and Termination

Sirra Games reserves the right to suspend, restrict, or terminate your account, or otherwise limit your access to any of our games and services, including but not limited to Seep King and Thulla Masters, at our sole discretion and without prior notice, if we suspect or determine that you have violated our rules, exploited bugs, engaged in fraudulent or unauthorized activities, or otherwise acted in a manner that is unlawful, harmful, or detrimental to the experience of other players or the integrity of our games. Sirra Games is not obligated to provide refunds or compensation of any kind for any virtual items, in-game currency, or progress lost as a result of such actions.

9. Refund Policy

Sirra Games strives to provide a smooth and fair experience across all of our games, including Seep King and Thulla Masters. In general, all purchases of in-app products and in-game currency are considered final and non-refundable. However, we may, at our sole discretion, issue refunds in cases where there is a verified issue on our side, such as a purchased product not being delivered to the player’s account. We may also provide refunds or compensation for losses of in-game currency due to confirmed bugs, if requested. Refund requests are evaluated individually, and Sirra Games reserves the right to deny any request that does not meet these conditions.

10. Modifications to Service

Sirra Games reserves the right to modify, update, or discontinue any part of our games or related services, including but not limited to features, gameplay mechanics, virtual items, or in-game currency, at any time and for any reason, without prior notice or liability. We may also introduce new features or restrict access to certain parts of our games at our discretion. By continuing to use our games and services, you acknowledge and agree to these potential changes, and understand that Sirra Games is not liable for any perceived or actual loss resulting from such modifications.

11. Advertisements & Tracking

We display ads in our game through third-party networks. These ads may be personalized based on your device's advertising ID and usage data.

You are shown a tracking consent popup upon installation. This helps comply with Apple’s App Tracking Transparency (ATT) and GDPR. Some tracking is handled automatically by the platforms, but we recommend reviewing your device settings to control ad personalization.

12. Data Sharing

We do not sell your personal data. However, your data may be shared with:

We cannot control what third-party networks do with the data once shared; please refer to their privacy policies.

13. Children’s Privacy

Games developed under Sirra Games are family-friendly, but not specifically targeted to children under 13. We do not knowingly collect personal information from children. If you believe we have unknowingly collected information from a child, please contact us and we will promptly delete it.

14. Data Retention and Deletion

We retain your game data for as long as your account is active. We do not delete your data or account automatically. However, you can:

Once deleted, your data will be permanently removed from our systems, unless required to be retained for legal or operational reasons.

15. Your Rights

Depending on your region, you may have the right to:

To exercise these rights, please contact us via support@sirragames.com.

16. Security

We take reasonable steps to protect your information from unauthorized access or disclosure. However, no method of electronic storage is 100% secure.

17. Contact Us

If you do not agree to be bound by the terms of this Privacy Policy, you agree to stop using the Services or the application, as applicable. For any questions, comments, or concerns about our Privacy Policy or any other issue please contact us at support@sirragames.com.